Terms & Conditions

Last updated: 03/02/2025

This website is operated by Maqio Ltd. Hereafter referred to as ""Maqio Ltd.""/""we""/""us""/""our"". As a user of this website hereafter referred to as ""user""/""you""/""your"", you confirm and acknowledge that any usage of this website, including transactions you make, is subject to the terms and conditions laid out below. 
Please ensure you read these terms carefully as well as our <privacy policy> before making use of our website. 
You should print a copy of these terms for future reference. 
If you need any help then feel free to contact us by email at trade@maqio.com or by phone on 0161 883 3388

1. General

1.1. We reserve the right to update or amend these terms and conditions at any time. Any changes will take effect immediately, it is your responsibility to read the terms and conditions on each occasion you use the website. Your continued use of the website shall indicate your acceptance of the latest terms and conditions. 
1.2. If you are accessing this website on behalf of a business, you confirm that you have authority to bind such business to these terms and conditions. 
1.3. Certain website functionality and services will require registration. Subsequent use of those functions and services will require login details hereafter referred to as "your account", including use of a username and password. By completing such registration you confirm that you have permission to act on behalf of the business you represent and that all details submitted are truthful, accurate and complete.
1.4. The registration and ongoing usage of your account shall be subject to acceptance and may be withdrawn at any time by either party at their sole discretion. 
1.5. Your account is strictly for your own exclusive usage and must not be shared or transferred and must be treated as confidential. If you believe someone else has accessed your account or if you have any concerns regarding the confidentiality of your account, you must contact us immediately using the above details or those found on the contact us page. 

2. Order Process

2.1. All orders placed will be subject to acceptance in accordance with these terms and conditions.
2.2. All orders are deemed final once paid for. We will do our best to accommodate any subsequent requests for amendments but make no guarantee that such amendments can be made. 
2.3. Order acknowledgment emails are not confirmation emails and are not an indication that we have accepted the order.
2.4. Acceptance of your order shall take place on despatch to you of the goods ordered.
2.5. Completion of the contract between you and us will take place upon delivery of the ordered goods to you unless we have notified you that your order has not been accepted or you have cancelled it in accordance with the <Cancellations> section of these terms. 

3. Delivery

3.1. Delivery is only available to addresses which we have approved prior to you placing an order. A shipping address must be submitted as part of the registration process for your account. Any additional shipping addresses should be provided to us at least 3 working days before requesting that an order is delivered to them. Delivery to such additional addresses is subject to approval by us. 
3.2. Delivery charges are available to you prior to placing an order and will be displayed during the checkout process. Estimated delivery timescales are available on request. We make every effort to deliver goods within the stated timeframes. However, delays can happen due to unforeseen events. We shall be under no liability for any delay or failure to deliver the goods within the estimated timeframes. 
3.3. Delivery charges will be provided to you by us once we have verified your delivery address. We reserve the right to modify these charges at any time to reflect the actual cost of delivery.
3.4. The approval of a delivery address, such as those in remote areas, may be subject to an additional delivery charge which will be communicated to you at the time of approval and will be displayed in place of the standard delivery charge during the checkout process. The addition of such charges shall reflect the additional costs involved in delivery to the given address. Such additional costs will be applied solely at our discretion but will always be communicated to you before you before any payment is taken.
3.5. For the avoidance of doubt, a delivery will be deemed to be complete once the courier or delivery partner has confirmed delivery to the address you have provided. 
3.6. You take on full responsibility for any goods or services you have ordered from us once they have been delivered. We cannot be responsible for any risk or damage incurred once delivery has been completed.

4. Ownership

4.1. Ownership of the goods will transfer from us to you upon receipt of the delivery. 
4.2. All risk in the goods shall pass to you upon delivery and as such we will not be held liable for any loss or damage to the goods after delivery has taken place. 
4.3. Ownership of and risk in the goods shall remain with us until the delivery has taken place.

5. Delivery Issues and Remediations

5.1. Any issues including but not limited to damage, shortages or incorrect goods must be reported to us within 7 days of receipt. For this purpose we accept contact using any of the methods above or those found on our <contact us> page. 
5.2. Remediation for issues reported to us following 5.1. will take the form of a credit issued to you by us, the value of which will never exceed the total value of the goods affected by the issue you reported and will never be lower than the actual loss of value incurred by such an issue. The actual loss of value will be determined by us at our discretion and will reflect the condition and type of the goods received based on the information you have provided in accordance with 5.1. In the event no actual loss of value is incurred, any potential remediation will take place in accordance with 5.3.
5.3. We may at our discretion offer you Remediation in an alternative form than that laid out in 5.2., this may also be of a value greater than or less than the value of the goods affected by this issue. You may at your discretion choose to accept or refuse such an offer, if you accept this offer then the offered remediation will replace that outlined in 5.2, otherwise 5.2 will take precedence. We reserve the right to withdraw such an offer at any time. 
5.4. We reserve the right to demand the return of goods for which a remediation is to be issued in line with either 5.2. or 5.3. Such remediation may at our discretion be delayed until such a return has been received and checked by us. 
5.5. The policies indicated in our Returns policy are a clarification and not a replacement or extension of these terms. In the event of a contradiction, these terms shall take precedence. 

6. Returns

6.1. All returns of goods must be authorised by us. 
6.2. We reserve the right at our discretion to keep, destroy, store at your expense or return to you at your expense any goods which are returned to us without prior authorisation.
6.3. All returns must include a clear indicator of your order reference number or in the event one has been provided by us to you, a return reference number. 
6.4. Liability for the cost of return will fall with either us or you, which will be determined at our discretion. 

7. Payments

7.1. All prices stated are net of VAT unless indicated.
7.2. For orders below £500, you will have the option to select a payment method which includes immediate payment authorisations through a credit/debit card, PayPal, Google Pay or Apple Pay account. Each of these payment methods may be subject to the payment provider's terms and conditions. This will always be communicated to you during the checkout process and such terms are in addition to, not a replacement for, these terms. In the event of a contradiction, the payment provider's terms will take precedence. 
7.3. For orders of £500 and above, we only accept payment by bank transfer. For such payments, the order must be placed using the "bank transfer" payment option, after which you will receive a pro forma invoice. You must not send a payment prior to receiving the pro forma. 
7.4. All payments made by bank transfer must include the order number in the reference. Any payments failing to do so will be rejected or returned. We will not be held liable for any delays, loss or charges incurred as a result of this. 
7.5. All payments made by bank transfer must come from an account registered to your business or its directors, the details of which should match those registered with us in accordance with section 1 of these terms. We reserve the right to reject or return payments from accounts which do not meet this requirement. We will not be held liable for any delays, loss or charges incurred as a result of this. 

8. Miscellaneous

8.1. Your agreement to these terms and any subsequent contracts between you and us shall be governed by the laws of England and any dispute between you and us will be resolved exclusively by the courts of England and Wales. 
8.2. All product listings are kept accurate to the best of our ability. However, we cannot be held liable for any discrepancy caused by changes to product details or the variety available. 
8.3. For products sold as an assortment or mixture, the exact contents are subject to change or availability and as such we cannot guarantee that the contents will perfectly match those shown on the website. 
8.4. Product packaging may change at any time. We will always endeavour to update product details to reflect the actual packaging used. However, we offer no guarantee that the packaging will be identical to that advertised. 
8.5. Except where required by law, we shall not be held liable for any losses caused by any action or inaction, including loss of profits, reputation or any other cosequential losses. 
8.6. Our maximum liability to you shall be limited to the total value of the goods which resulted in the loss.